The cost of shipping is the responsibility of the customer. We do not accept returns on sale items or gift cards. Returns and refunds are not available on any orders for any reason that, in our sole judgment, appear to be placed by dealers, resellers or distributors. For authorized wholesale accounts, we recommend contacting us about insurance as we do not offer refunds for shipment damage on orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
We also do not accept returns on some collectibles, including, but not limited to Funko POPs that are purchased in excess of $14.99, comics, costumes, roleplay sets, open-box items, toys of yesteryear, and trading cards. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. Confirmation of delivery can be found on the tracking information that is provided when orders are shipped.Ĭertain types of items cannot be returned. We do not issue refunds for theft or missing shipments once an order has been recorded as delivered by our shipping carriers. We do not offer refunds or returns for damaged packaging if the product is not damaged. Please note that boxes and packaging may become damaged during shipping. You will have up to 30 days from the delivery date to send it back to us. We must be notified within 72 hours of any damage or defective products in order to qualify for a return. Please inspect your order upon receipt of your order and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. You can always contact us for any return questions at and issues Items sent back to us without first requesting a return will not be refunded. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase if purchased in-store. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original, unopened packaging. We have a 30-day return policy, which means you have 30 days from the day your order is delivered to request a return.
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